Main phone line
If you call from Dhaka, this is the first thing shown: common questions, account verification, and money-related checks are shown quickly.
- Fast connection to local support
- International calls are also accepted
- Can speak Bengali.
4.7/5
Average rating
27,061
Review
232K+
Active users
99.9%
Uptime
If you call from Dhaka, this is the first thing shown: common questions, account verification, and money-related checks are shown quickly.
| Region | Phone pickup time | Response | Note |
|---|---|---|---|
| Dhaka | From 8 AM to 11 AM | Usually within 3 minutes | bKash and Nagad cases are reviewed quickly |
| Chittagong | From 9 AM to 10 AM | Within 4 minutes | Handle account and login issues first |
| Sylhet | From 9 AM to 10 AM | Within 4 minutes | Rocket transfers are checked |
| Comilla | From 10 AM to 9 PM | Within 5 minutes | New user questions are also addressed |
For quick answers, live chat is the easiest; with small questions, responses come within minutes, especially about login and deposits.
Sending screenshots in chat helps the team understand whether it's Dhaka or another district; it works for both.
Customer service team talks about account, bonus, and game access; if one issue is explained in one go, the solution comes quickly.
When calls are low at night, move to chat; many users open tickets there first.
When you answer the call, report the issue; usually only two details are needed: user ID and problem type
Talking on the phone is easy, so new users also feel quite comfortable.
If the chat is open, send questions about login, APK, and account verification here; progress moves faster.
Text chat works best when mobile data is slow at night.
Match name, phone number, and security settings first, then the support team proceeds to the correct case.
This saves time by not having to enter the same information again.
If transactions are pending on bKash, Nagad, and Rocket, send a screenshot; having a reference number makes it easier.
Many users want updates within 10 minutes after a deposit; mention that first in chat.
Help from the dada8 app makes chat open quickly and phones show clear menus.
If you are not logged in, account verification gets stuck; verify the information within 1 minute.
Do not give OTP or password to anyone; the support team never asks for this.
If you write the issue in 2 lines, many users in Dhaka are getting fast replies this way.
User ID, time of issue, and what is happening; screenshots are better.
Typically chat responses come within a few minutes; at night peak, time may increase a little.
Yes, in Bangladesh, most questions come about these three payment methods; send the reference number.
Of course, questions from new users are mainly about registration, login, and APK.
Open live chat on the same ticket; follow-up by phone is also possible.